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111 b FAQ — Complete Guide to Frequently Asked Questions

Find straightforward answers to common questions that come up while using 111 b — from registration all the way through to withdrawal, we've got you covered.

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Select a category to quickly find the information you need

Registration & Account

Everything you need to know about opening an account, KYC verification, updating your profile, and managing your account.

Login & Security

Questions and answers covering password reset, login issues, two-factor authentication, and account security.

Deposits & Withdrawals

All payment methods including Mobile Pay, Nagad, and Rocket — minimum amounts, processing times, and transaction issues.

Bonuses & Promotions

Terms and conditions for claiming welcome bonuses, cashback, free spins, and other offers.

Games & Betting

Questions about Sports Betting, Live Casino, slots, odds, and gaming rules.

App & Technology

A guide to downloading, installing, updating, and troubleshooting the 111 b app.

111 b FAQ — All Your Questions Answered

111 b is one of Bangladesh's most popular online betting platforms. Thousands of users register, play, and win on 111 b every day. But both new and existing members sometimes have questions — about payments, bonuses, or login issues.

On this 111 b FAQ page, we've provided clear answers to the most common questions. Each section is organized separately so you can quickly find what you need. You can also type a keyword in the search box above to find your question.

If you can't find the answer to your question here, reach us via our 24/7 live chat support or email us at support@111b.biz. We're always here to help.

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Registration & Account

Registering on 111 b is completely free and takes just 2 minutes. registration page go there, enter your full name, mobile number, email, and password. Verify via OTP and your account will be activated instantly. You may also be eligible for a welcome bonus right after registration.

KYC (Know Your Customer) is the identity verification process. Before making your first withdrawal, you'll need to upload a photo of your National ID or passport. This keeps your account secure and helps prevent fraud. KYC verification is typically completed within 24 hours.

No. Each person is allowed only one account. If the same individual creates multiple accounts, all of them may be suspended and any balance forfeited. If you're having issues with an existing account, please contact support.

You must be at least 18 years old to register on 111 b. No one under the age of eighteen may open an account. We are committed to responsible gaming. For more details, Responsible Gaming page See.

To close or temporarily suspend your account, email support@111b.biz. Our team will process your request. Please withdraw any remaining balance before closing your account. A self-exclusion option is also available for responsible gaming.
Login & Security

On the login page, Go to the page and click the "Forgot Password?" link. Enter your registered mobile number or email, and an OTP or reset link will be sent to you. Use it to set a new password. The whole process takes under 3 minutes.

Too many incorrect password attempts will temporarily lock your account for security reasons. It usually unlocks automatically after 15–30 minutes. If the issue persists, reset your password or reach out to support via live chat.

111 b uses 256-bit SSL encryption. Your password is never stored in plain text. Any suspicious login attempt will trigger an OTP verification. For your security, use a strong password and never share it with anyone.

Yes, you can log in from multiple devices. However, for security purposes, logging in from an unrecognized device may require additional OTP verification. Make it a habit to log out after each session, especially on public or shared devices.
Deposits & Withdrawals

You can deposit at 111 b via Mobile Pay, Nagad, Rocket, Dutch-Bangla Mobile Banking, and local bank transfer. For more details, Payment page See. All payment methods are secure and instant.

The minimum deposit on 111 b depends on the payment method. Generally, deposits start from BDT 100. To check the specific limit for your preferred payment method, Payment page See.

Withdrawal requests are typically processed within 1 to 3 business hours. KYC verification is mandatory before your first withdrawal. Once KYC is complete, most withdrawals are processed within 1 hour. On the financial transactions page Track your status.

Your balance is usually updated within 5–10 minutes after a deposit. If it takes longer than 30 minutes, note your transaction ID and contact us via live chat or at support@111b.biz. We'll resolve it quickly.

111 b generally does not charge any withdrawal fees. However, your mobile banking operator may apply their own transfer charges, which are outside 111 b's control. For more details, Payment page See.
Bonuses & Promotions

As a new member, you'll receive the welcome bonus on your first deposit after registering. The bonus is credited to your account automatically. To learn about the bonus terms and rollover requirements, Bonus page See.

No, bonus balance cannot be withdrawn directly. Every bonus comes with a wagering or rollover requirement. The bonus converts to real money only after you've placed the required amount in bets, and can be withdrawn from that point. For full details on the terms, On the bonus page See.

Yes, 111 b regularly offers daily cashback, weekly reload bonuses, and special tournament promotions for members. Log in to your account and check the "Promotions" section, or Bonus page See.

Every bonus has an expiry period. Once it expires, any unused bonus balance is automatically cancelled. Try to use your bonuses before they expire. Expiry details are always mentioned in the specific offer's terms and conditions.
Games & Betting

111 b offers betting on 30+ sports including cricket, football, tennis, and badminton. You'll also find Live Casino (baccarat, blackjack, roulette), slots, fishing games, and virtual sports. On the popular games page View details.

Live betting lets you place bets in real time while a match is in progress. Odds change moment to moment, and you can make decisions while following live scores, stats, and video streams. A fast internet connection will give you the best experience.

A cash-out option is available on select bets, letting you take a partial profit before the match ends. However, this feature isn't available on all markets. Once a bet is confirmed, it generally cannot be cancelled. If a match is cancelled, a refund is issued automatically.

Once the match or game ends and the result is confirmed, your winnings are automatically credited to your balance. This usually takes anywhere from a few minutes to 1 hour. For Live Casino, results are instant. On the transactions page Track it.
App & Technology

111 b app direct App page Available for download from the app page, for both Android and iOS. If you can't find it on the Google Play Store, download the APK file directly and install it manually. A full installation guide is available on the app page.

To install the APK on Android, go to Settings > Security on your phone and enable "Unknown Sources" or "Install Unknown Apps." On iOS, you'll need to trust the profile from your settings. For a full step-by-step installation guide, On the app page Yes, it is.

First, fully close the app and reopen it. If that doesn't help, restart your phone. Clear the app's cache by going to Settings > Apps > 111b > Clear Cache. If the issue persists, uninstall the app and download the latest version. Also make sure your internet connection is stable.

Account, payment, and game features are the same on both. However, the app offers faster loading, push notifications, and fingerprint login support. It also uses less mobile data compared to the browser. Overall, the app is the better experience for mobile users.

Need more help?

We've compiled the most common questions on the 111 b FAQ page. That said, every user's situation is different. If your issue isn't listed here or you need further clarification, our support team is always ready to assist.

Live chat queries are answered within an average of 2 minutes. Emails typically receive a detailed response within 2–4 hours. Our support team communicates in Bangla, so there's no language barrier.

If you're a new user, Registration to get started. If you already have an account, Login and Bonus Claim it. We're here for any questions you may have.

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Email Support support@111b.biz
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Useful Information
  • Minimum age 18
  • One account per person
  • KYC verification is required before withdrawal
  • Bonus rollover terms apply
  • Play responsibly, stay within your limits

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